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specs/models_older/crm/case.v

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+module crm
+import base
+
+import freeflowuniverse.herolib.data.ourtime
+
+// CaseStatus represents the status of a support case
+pub enum CaseStatus {
+	new
+	assigned
+	pending
+	closed
+	rejected
+	duplicate
+}
+
+// CasePriority represents the priority of a support case
+pub enum CasePriority {
+	low
+	medium
+	high
+	urgent
+}
+
+// CaseType represents the type of a support case
+pub enum CaseType {
+	question
+	incident
+	problem
+	feature_request
+	bug
+}
+
+// Case represents a customer support case in the CRM system
+pub struct Case {
+	base.Base // Base struct for common fields (id u32, creation_time, mod_time)
+pub mut:
+	// id                u32 // Removed, provided by base.Base
+	number            string  // Auto-generated case number (e.g., "C-00001")
+	name              string
+	status            CaseStatus
+	priority          CasePriority
+	type              CaseType
+	account_id        u32     // Reference to Account
+	contact_id        u32     // Reference to Contact
+	description       string
+	resolution        string  // Optional
+	solution          string  // Optional
+	resolved_at       ourtime.OurTime // Optional
+	// created_at        ourtime.OurTime // Removed, provided by base.Base.creation_time
+	// updated_at        ourtime.OurTime // Removed, provided by base.Base.mod_time
+	assigned_user_id  u32     // Reference to User
+	created_by_id     u32     // Reference to User
+}