added and updated models

specs/models/ticket/ticket.v

@@ -0,0 +1,17 @@
+module ticket
+
+import base
+import freeflowuniverse.herolib.data.ourtime
+// TicketStatus and TicketPriority enums are used from ticket_enums.v in the same module
+
+// Ticket represents a support ticket in the system
+pub struct Ticket {
+	base.Base // Provides id u32, creation_time, mod_time, comments []u32
+pub mut:
+	user_id     u32    // Reference to User.id (the user who created the ticket)
+	title       string
+	description string
+	status      TicketStatus
+	priority    TicketPriority
+	assigned_to_user_id u32? // Optional: Reference to User.id (the user assigned to the ticket)
+}

specs/models/ticket/ticket_comment.v

@@ -0,0 +1,14 @@
+module ticket
+
+import base
+import freeflowuniverse.herolib.data.ourtime
+
+// TicketComment represents a comment on a support ticket
+pub struct TicketComment {
+	base.Base // Provides id u32, creation_time, mod_time, comments []u32
+pub mut:
+	ticket_id           u32    // Reference to Ticket.id
+	user_id             u32    // Reference to User.id (author of the comment)
+	content             string
+	is_support_response bool   // True if the comment is from a support agent
+}

specs/models/ticket/ticket_enums.v

@@ -0,0 +1,18 @@
+module ticket
+
+// TicketStatus defines the status of a support ticket
+pub enum TicketStatus {
+	open
+	in_progress
+	waiting_for_customer
+	resolved
+	closed
+}
+
+// TicketPriority defines the priority of a support ticket
+pub enum TicketPriority {
+	low
+	medium
+	high
+	critical
+}