module crm
import base

import freeflowuniverse.herolib.data.ourtime

// CaseStatus represents the status of a support case
pub enum CaseStatus {
	new
	assigned
	pending
	closed
	rejected
	duplicate
}

// CasePriority represents the priority of a support case
pub enum CasePriority {
	low
	medium
	high
	urgent
}

// CaseType represents the type of a support case
pub enum CaseType {
	question
	incident
	problem
	feature_request
	bug
}

// Case represents a customer support case in the CRM system
pub struct Case {
	base.Base // Base struct for common fields (id u32, creation_time, mod_time)
pub mut:
	// id                u32 // Removed, provided by base.Base
	number            string  // Auto-generated case number (e.g., "C-00001")
	name              string
	status            CaseStatus
	priority          CasePriority
	type              CaseType
	account_id        u32     // Reference to Account
	contact_id        u32     // Reference to Contact
	description       string
	resolution        string  // Optional
	solution          string  // Optional
	resolved_at       ourtime.OurTime // Optional
	// created_at        ourtime.OurTime // Removed, provided by base.Base.creation_time
	// updated_at        ourtime.OurTime // Removed, provided by base.Base.mod_time
	assigned_user_id  u32     // Reference to User
	created_by_id     u32     // Reference to User
}