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projectmycelium/specs/certified.md

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Mycelium Certification

Overview

Mycelium Certification is a quality assurance program for farmers and solution providers who take a license with support from Mycelium. This certification enables providers to offer enhanced reliability and guaranteed support to their customers.

Benefits of Certification

  • Guaranteed Support: Certified farmers and solution providers receive priority support directly from Mycelium.
  • Enhanced Reliability: Certification ensures higher standards of service quality and uptime.
  • Trust Signal: Users can easily identify certified providers in the marketplace.
  • SLA Endorsement: Certified providers commit to specific Service Level Agreements endorsed by Mycelium.
  • Priority Resolution: Issues affecting certified slices receive expedited attention from Mycelium support teams.

How Certification Works

  1. Licensing: Farmers or solution providers enter into a support license agreement with Mycelium.
  2. Verification: Mycelium verifies that the provider meets all technical and operational requirements.
  3. Certification: Upon approval, the provider receives certified status.
  4. Flagging: All slices offered by certified providers are automatically flagged as "certified" in the marketplace.

Certification Flag on Slices

When browsing the TF Marketplace, users can filter for certified slices. The certification flag indicates:

  • The slice is provided by a certified farmer or solution provider
  • Mycelium guarantees support for this slice
  • The slice meets higher reliability standards
  • Support requests will receive priority handling

Becoming Certified

Farmers and solution providers interested in certification can:

  1. Contact Mycelium to inquire about licensing options
  2. Review and sign the software and support license agreement
  3. Complete the certification process
  4. Begin offering certified slices in the marketplace

Maintaining Certification

To maintain certified status, providers must:

  • Continuously meet or exceed the agreed SLAs
  • Keep their support license active and in good standing
  • Participate in periodic reviews and audits (TBD)
  • Address any compliance issues promptly

For Users

When selecting slices in the marketplace, look for the certification flag to ensure you're getting resources with guaranteed Mycelium support and enhanced reliability.

License agreement needed

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